1. Bookings
Bookings are confirmed when we call or message you with a time slot. Visit times are estimates and may change due to traffic or earlier jobs; we will inform you of delays.
2. Prices & payment
Prices are as per our rate card. For repairs, the technician diagnoses the fault and quotes before starting. If you decline the repair, only the ₹299 diagnosis visit is payable. Spare parts and extra materials are charged at actuals and shown before use. Payment is due after the work is completed, by UPI, card or cash.
3. Our 30-day warranty
- Service and repair labour is covered for 30 days from the date of the job.
- If the same problem returns within 30 days, we send a technician to fix it at no extra labour cost.
- Spare parts carry the warranty given by their manufacturer.
- The warranty does not cover new or unrelated faults, damage from voltage fluctuation, physical damage, or work done on the AC by others after our visit.
4. Cancellations
You can cancel or reschedule free of charge before the technician leaves for your address. Please call or WhatsApp us.
5. Brand warranty
CoolSaathi is an independent service provider, not an authorised service centre of any AC brand. If your AC is under its manufacturer’s warranty, please contact the brand first, as third-party repairs may affect that warranty.
6. Safety & access
Please provide safe access to the indoor and outdoor units. For outdoor units in unsafe positions, the technician may decline the work for safety reasons.
7. Contact
Questions or complaints: info@coolsaathi.com.